FITTR Messaging Terms & Conditions

Last updated 28/08/2025

FITTR Nutrition LTD (“FITTR,” “We,” “Us,” “Our”) offers a mobile messaging programme (the “Programme”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our Messaging Privacy Policy. By opting into or participating in any of our Programmes, you accept and agree to these terms and conditions, including your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the Dispute Resolution section below. Arbitration means there is less discovery and appellate review than in court — please review carefully. By opting into or participating in any of our Programmes, you represent and warrant that you are doing so because of a genuine desire to receive discounts, promotions, and other updates from us — not to initiate litigation or legal claims against FITTR or its vendors. If you have opted in for the purpose of pursuing legal action, you must immediately unsubscribe using the instructions below and agree to indemnify FITTR and its vendors for any expenses (including attorneys’ fees) incurred defending such claims. This Agreement applies only to the Programme and does not modify other Terms & Conditions or Privacy Policies that may govern your relationship with FITTR in other contexts (including those referenced in the Other Terms and Policies section). Regardless of the opt-in method used, participation in the Programme means you agree to this Agreement.

1. User Opt-In

Consent to Receive Recurring Automated Messages: You agree to receive recurring automated promotional and personalised marketing text (e.g. SMS, MMS, and RCS) messages (including cart reminders) from FITTR Creatine, including messages that may be sent using an automatic telephone dialling system, to the mobile telephone number you provided or any number you later designate. You also consent to messages that include artificial or prerecorded voices. By providing your number, you represent that it is your own and that you are legally authorised to use it. Consent to receive automated marketing messages is not a condition of purchase. Message and data rates may apply. Message frequency varies.
No Time-of-Day Restrictions: While FITTR aims to limit message delivery to reasonable hours, you understand that we cannot target messages based on your location (due to privacy laws and carrier restrictions). Technical issues (e.g. network congestion) may also result in unexpected delivery times. Therefore, you agree that your consent includes receiving messages 24 hours per day, and you waive any claim related to timing restrictions under state or federal law.
Electronic Consent and E-Sign Disclosure: Applicable law may require us to provide certain information in writing when you consent to receive marketing communications. By opting in, you authorise FITTR to provide this information electronically rather than on paper. You may withdraw consent, update your information, or request a paper copy by emailing support@fittrcreatine.com To access or retain a copy of this webpage, you’ll need: (i) a device (such as a phone or computer) with an internet browser; and (ii) storage space or a connected printer to save or print the page.
Disclosure of Data and One-Time Verification Messages: You authorise the use or disclosure of your account and device information by your carrier, FITTR Nutrition LTD, or our service providers (including Stodge Inc. d/b/a Postscript) to identify your device and help detect or prevent fraud. You also consent to receive one-time messages (e.g. verification codes) to confirm your subscription intent. See our Messaging Privacy Policy for full details on data handling.

2. User Opt-Out

If you no longer wish to participate in the Programme or disagree with these Terms, reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any message from us. You may receive one final confirmation text confirming your opt-out. These are the only valid ways to unsubscribe. You understand that our system may not recognise modified versions of these commands (e.g. “please stop texting me”), and FITTR and its service providers will not be liable for failing to honour such variations. Verbal opt-out requests or messages using other words may not be processed. Our Do Not Call Policy is attached as Appendix A.

3. Other Terms and Policies

By participating, you also agree to our Messaging Privacy Policy, FITTR Creatine Terms of Service, and FITTR Creatine Privacy Policy.

4. Programme Description

By opting into the Programme, you agree to receive messages related to marketing, promotions, customer support, payments, delivery updates (including order confirmations and tracking), and other transactional information. Messages may include checkout reminders.

5. AI-Generated Message Content

You acknowledge that FITTR may occasionally use third-party generative artificial intelligence (AI) services to create or suggest content for messages, including AI-generated voices. These messages may be tailored to your interests. By enrolling and remaining in the Programme, you agree to this use of AI and acknowledge that such third-party AI providers are not responsible for the messages or their content.

6. Message Frequency, Cost, and Changes

Message and data rates may apply. Message frequency may vary depending on our discretion. FITTR reserves the right to increase or decrease message frequency or to change the short code or phone number used to send messages.

7. Support Instructions

For support, text HELP to the number you receive messages from or email support@fittrcreatine.com Please note that this email address cannot be used to opt out of the Programme. Opt-outs must follow the process described in Section 2.

8. RCS and MMS Disclosure

If your device doesn’t support RCS or MMS, the Programme may send messages as standard SMS instead.

9. Disclaimer of Warranty

The Programme is provided “as-is” and may not be available at all times or in all areas. FITTR is not responsible for delays or failures in message delivery, as this is dependent on your mobile network provider. Carriers are not liable for delayed or undelivered messages.

10. Supported Devices

The Programme may not be compatible with all devices or available in all areas. FITTR, its providers, and mobile carriers are not responsible for delayed or undelivered messages.

11. Contact

This Programme is operated by FITTR Nutrition LTD, located at 1 Melbourne Close, Orpington, Kent, BR6 0BJ, United Kingdom.

12. Age Restriction

You may not use or participate in the Programme if you are under 13 years of age. If you are between 13 and 18, you must have permission from a parent or guardian. By participating, you confirm you meet these requirements and that your use complies with applicable law.

13. Prohibited Content

You agree not to send or transmit any prohibited content via the Programme, including: fraudulent, defamatory, threatening, or harassing material; content involving profanity, obscenity, violence, bigotry, or discrimination; malware or harmful code; promotion of illegal products or services; content referencing personal health information protected by HIPAA or HITECH; or any content prohibited by applicable law.

14. State Telemarketing Law - Residence

FITTR endeavours to comply with applicable U.S. state telemarketing laws, including the Florida Telemarketing Act, Oklahoma Telephone Solicitation Act of 2022, Maryland Stop the Spam Calls Act of 2023, New Jersey Senate Bill 921 (2023), and the Virginia Telephone Privacy Protection Act. For compliance purposes, you agree that FITTR may assume your state of residence based on your phone number’s area code unless you notify us otherwise in writing. You also agree that any mobile messages sent by FITTR in direct response to your requests (e.g. HELP, STOP, shipping notifications) do not constitute telemarketing under these laws.

15. Subscribers Located in Texas

For Texas residents, and for purposes of compliance with the Texas Business & Commerce Code Sections 302.058 and 302.059, the term “customer” shall include anyone interacting with FITTR, regardless of purchase history. “Establishment” shall include both physical and online stores.

16. Dispute Resolution (Including Arbitration Agreement, Class Action Waiver)

Our customer service team is available at support@fittrcreatine.com to assist with any concerns. This section limits certain rights, including the right to maintain a court action, a jury trial, or to participate in a class action. Arbitration replaces these rights.
Binding Individual Arbitration: Any dispute, claim, or controversy between you and FITTR Nutrition LTD (or our third-party messaging service providers, including Stodge Inc. d/b/a Postscript) arising out of these Terms shall be resolved through binding individual arbitration to the fullest extent permitted by law, except that small claims court actions may still be filed where applicable.
Mandatory Informal Resolution: Before starting arbitration, both parties agree to attempt to resolve the issue informally. To initiate a dispute, send written notice including your contact details, details of the dispute, and requested resolution to support@fittrcreatine.com or by mail to 1 Melbourne Close, Orpington, Kent, BR6 0BJ, United Kingdom. The parties will have 60 days to attempt informal resolution.
Arbitration Rules: Arbitration shall be administered by New Era ADR under its Virtual Expedited Arbitration Rules and Procedures (available at www.neweraadr.com/rules-and-procedures/). You will pay only New Era’s consumer filing fee (maximum $300); all other fees will be covered by FITTR, unless your claim is deemed frivolous. The arbitrator may award any remedy a court could, including attorneys’ fees where permitted.
Mass Arbitration: If five or more cases are filed with similar facts or law, special “mass arbitration” rules may apply. These allow representative cases (“bellwether” cases) to be resolved first for efficiency.
No Class Actions: You and FITTR agree to arbitrate only on an individual basis. No class, collective, or representative claims are allowed. If any provision is deemed invalid, the remainder of this clause remains enforceable.
Governing Law: This arbitration agreement is governed by the Federal Arbitration Act (FAA) and U.S. federal arbitration law.
Opt-Out of Future Changes: If FITTR modifies this arbitration clause, you may reject the change within 30 days by written notice to FITTR Nutrition LTD, 1 Melbourne Close, Orpington, Kent, BR6 0BJ, retaining the prior version.
This arbitration provision shall survive termination or cancellation of your participation in the Programme.

17. Miscellaneous

You represent that you have all rights and authority to enter this Agreement and that doing so does not violate any other contract. Failure by either party to enforce any provision does not constitute a waiver. If any part of this Agreement is held invalid, the rest remains effective. FITTR may update these Terms at any time; continued participation after notification constitutes acceptance. You are responsible for reviewing these Terms periodically for updates.

Appendix A: Do Not Call Policy – Text Messaging

Regulatory Summary

The federal Telephone Consumer Protection Act (TCPA) and related FCC regulations protect consumers from certain telemarketing practices. Under the TCPA, “telemarketing” includes calls or messages made to promote goods or services. The TCPA also authorises the National Do Not Call Registry. FITTR complies with all relevant federal and state Do Not Call requirements for SMS and MMS communications.
FITTR will not send marketing texts to:

  1. Any number for which we lack prior express written consent, or

  2. Any number on our Internal Do Not Call list.
    To be placed on our Do Not Call list, you may:

  • Reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any text message; or

  • Email support@fittrcreatine.com with your name and phone number requesting removal.
    Your number will remain on our Do Not Call list unless you later provide new written consent to rejoin. If you change numbers, you must re-request placement for the new number. FITTR will process such requests within 10 business days.