Privacy policy

Last updated: October, 2025

This Privacy Policy describes how Fittr Nutrition LTD (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fittrcreatine.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the data you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other interaction data.

Information We Obtain from Third Parties

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfil your orders.
  • Marketing, analytics, and advertising partners who may collect information when you visit our Site or interact with our emails or advertisements using pixels, cookies, or web beacons.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. To process orders, manage accounts, fulfil purchases, and communicate regarding transactions.
  • Marketing and Advertising. To send promotional communications or display advertising tailored to your interests.
  • Security and Fraud Prevention. To detect, investigate, and take action against possible fraudulent or illegal activity.
  • Customer Support and Service Improvement. To respond to inquiries, manage feedback, and enhance user experience.
  • Account Verification Requirement. For security, all order or subscription inquiries must come from the same email used to place the original order. We cannot disclose details or make changes based on other addresses or third-party communications.

Cookies

We use Cookies to operate and improve our Site and Services. For details about Cookies used in connection with Shopify, please visit https://www.shopify.com/legal/cookies. Most browsers accept Cookies by default, but you can adjust your settings to reject them. Note that blocking Cookies may impact site performance.

Our Site is not designed to respond to “do not track” signals. Learn more at www.allaboutdnt.com.

How We Disclose Personal Information

  • With vendors or third parties who perform services on our behalf (e.g., fulfilment, payments, analytics, cloud storage, or shipping).
  • With business and marketing partners to advertise and improve our services.
  • With affiliates or corporate partners within our business group.
  • When required by law, including to respond to subpoenas, search warrants, or lawful government requests.
  • In connection with a merger, sale, or reorganisation of our business.

User Generated Content

Any product reviews or content submitted publicly through our Services may be visible to others. We are not responsible for how third parties use or share this information.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy, content, or security of those sites. Review their policies before providing personal data.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their information. Parents or guardians may contact us to request deletion if their child’s data has been submitted.

Security and Retention

We take reasonable steps to protect your personal data, but no system is completely secure. How long we retain your information depends on the purpose for which it was collected and any legal requirements.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, or withdraw consent. You can exercise these rights by contacting us below. We may require verification of your identity before responding.

Complaints

If you have a complaint about how we handle your data, please contact us using the details below. You may also contact your local data protection authority if you are unsatisfied with our response.

International Users

Your information may be transferred, stored, and processed in countries other than where you reside, including the United States. Where required, we use standard contractual clauses or other lawful mechanisms to ensure adequate data protection.

U.S. Law and Dispute Resolution

By using our Services, you agree that any disputes or claims arising out of or relating to this Privacy Policy shall be resolved through binding, individual-only arbitration conducted under the rules of the American Arbitration Association. In arbitration, there is less discovery and appellate review than in court. You agree to waive any right to participate in a class action. The arbitration shall take place in the state of Delaware, USA, unless otherwise agreed by both parties. This agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Fittr Nutrition LTD
1 Melbourne Close, Orpington, Kent, BR6 0BJ
United Kingdom
Email: support@fittrcreatine.com